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The library serves all categories of the population. Children under the age of 16, served in the children's department of the library (st. Lunacharsky 9/2) based on the guarantee of parents or guardians.

War, labor veterans and invalids have a right to an extraordinary service. For registration citizens present an identity card, passport or equivalent document (student, pension, travel cards).

Persons who have permanent residence in the city of Pavlodar and Pavlodar region are given an electronic library card. If you lose the electronic library card you need to purchase another. If a reader doesn’t want to become a constant reader of the Library he can get a permit card valid for one visit.

Checklist obtained at the entrance to the library is a document which gives the right for using the services of the library.

Every year a reader passes re-registration.